February 8, 2023

Valley Post

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“Bombshell”: The Wind’s End – New name and fee

Wind: Wind enters a new era in 2023as the company changed its name and…fee!

Soon those who subscribe to Wind mobile will have the opportunity to try out a new network name on their mobile phone.

But the main thing is that the user will not need to change his SIM card.

In case anyone has issues, the official announcements state that SIM changes when needed will be free.

The mobile network name will change from Wind to Nova.

The change will be completed on 11.1.23.

If the Nova signal does not appear on your mobile phone / tablet after 11.1.23, restart the device and if it does not appear yet, go to the Nova network store to get a new SIM card for free.

Prepaid Q customers will continue to see the Q badge they see today.

Wind: New Cartoons

on its official website WindThere is a detailed FAQ explaining what will be done with numbers, prices, contracts and everything we need to know.

I’m a Nova subscriber:

Nova & Wind become one, but you don’t have to do anything!

Just keep enjoying our services. Of course there will be no price changes!

The monthly fee, plan benefits, and terms of service will remain the same.

On some services, the name of the program may be changed, but the phone number will be preserved.

In fact, as far as the stores are concerned, they will be unified under the Nova brand.

As of 11.01.23, the customer service contact number is changed.

For commercial matters:

– If you are an individual, call 13800 (at a cost of € 0.25 / call from Nova Mobile or landline. The price includes VAT and mobile or landline charges. Mobile charges do not apply to exempt beneficiaries)

– If you are professional / business, call 1277 (free from Mobile or Landline Nova)

For technical support, call the toll-free number 13700 from any mobile phone or land line

As of 01/16/2023, in Electronic Banking, there will be a new option for all services, with the description “Nova / ex-Wind (Mobile, Fixed, TV)”.

Accounts issued until 31.12.2022 will not be paid via electronic banking services from 29.12.2022 until 16.01.2023.

The automatic payment via bank standing order or credit card remains valid and requires no action on your part.

Nova My Account will not be available from 01.01.23 until 03.01.23

Starting 04.01.2023, Nova My Account is renewed and will now also be available through the mobile or tablet application (Nova App).

So after 04.01.23, go to your device’s app store, search with the word “Nova” and download the new Nova app.

How to sign in to your new Nova My Account

If you already have an active Nova My Account:

– Log into the new Nova App or Nova Web, by entering the username and password you use to log into your Nova My Account. Alternatively, instead of passwords, enter your company’s landline number, to receive a temporary password (OTP) on the telecom phone.

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If you do not have a Nova My Account:

– Register in the new Nova app/web by selecting the name and user code you want from scratch

– Log into the new Nova app or Nova web app to control your home or business at any time!

You will continue to receive your bill the way you chose!

Billing will be sent on a monthly basis for all services, including the current month’s balance.

For your convenience, the account will have a new and improved look, making it easier to read and find the information you need.

The method of paying bills does not change, but becomes easier, as:

– From 01.01.2023, the new account will have a single payment transaction code (RF), which will allow payments to appear instantly, almost in real time.

– From January 2023, payment points have been expanded, as the Nova & Wind store network is unified under the Nova brand. In this way, you will be able to pay at the 285 stores of the new Nova network, at general stores, at ELTA and at OPAP agencies with the TORA brand.

Only for the period from 29.12.2022 to 16.01.2023, payment of Nova bills with an issue date of 31.12 (without RF code) will not be possible through banks (electronic banking, tellers, ATMs), at ELTA and OPAP agencies.

I’m a Wind subscriber:

There will be no changes to Internet telephony and TV subscribers. The monthly fee, plan benefits, and terms of service will remain the same. On some services, the program name may change.

Those who are prepaid subscribers, the price list and terms of use of your service do not change. Packages that provide airtime and SMS to Wind/Q will now provide airtime and SMS to Nova/Q. They usually keep the phone number, and while all existing contracts are valid, you don’t need to sign anything new. You don’t even need a new SIM card.

The mobile network name will change from Wind to Nova. The change will be completed on 11.1.23. If the Nova signal does not appear on your mobile phone / tablet after 11.1.23, restart the device and if it does not appear yet, go to the Nova network store to get a new SIM card for free. Prepaid Q customers will continue to see the Q badge they see today.

The customer service contact number remains the same.

For commercial matters:

– If you are an individual, call 13800 (at a cost of € 0.25 / call from Nova Mobile or landline. The price includes VAT and mobile or landline charges. Mobile charges do not apply to exempt beneficiaries)

– If you are professional / business, call 1277 (free from Mobile or Landline Nova)

For technical support, call the toll-free number 13700 from any mobile phone or land line.

The standing order remains in effect and you don’t need to change anything.

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From 04.01.2023 myWIND changes and becomes Nova!

If you have the myWIND app, go to your device’s app store after 01.01.2023 and update. Otherwise, search using the word “Nova” and download the new Nova app.

How to login to my new Nova account

If you already have a myWIND account:

– Log into the new Nova App or Nova Web by entering the username and password you use to log into myWIND. Alternatively, instead of passwords, enter the number of the landline or mobile phone contract you have with the company, to receive a temporary password (OTP) on the mobile connection.

If you don’t have myWIND:

– Register in the new Nova app/web, and select from scratch the name and user code you want

– Log into the new Nova App or Nova Web to take control of your home or business at any time!

You will continue to use myF2G and myQ, without changing anything in the way you renew or activate packages and services.

What will happen to Wind Vision:

The Wind Vision service has been discontinued on 31.12.2022 and content viewing will no longer be possible.

Wind Vision subscribers can switch to the EON TV service by calling 13800 or visiting the Nova & Wind Network store, for unique offers.

After canceling the service, it is not necessary to return the equipment, while from 01.01.2023 the service fee also stops. This means that your January bill will include a pro rata credit for the days Wind Vision was not used.

If I switch to EON TV, can I still pay for Netflix with my account?

Netflix will not be available through EON TV, while if the Netflix account is paid through the Wind Vision account, a different payment method must be selected through the Netflix website.

For professional programs:

All services remain the same! The only thing that changes is that as of 01/01/2023, for the professional mobile packages, it will no longer be possible to purchase additional packages, update the balance and modify the maximum account amount service, through the service menu registered at 1268.

All of the above features remain available through the Nova app and Nova web, by sending SMS or through corporate customer service

The way to pay bills does not change but becomes easier, as of January 2023 payment points have been expanded and the Nova & Wind store network has been unified under the Nova brand.

In this way, you will be able to pay at the 285 stores of the new Nova network, at general stores, at ELTA and at OPAP agencies with the TORA brand.

For Wind and Nova subscribers

Each service’s account will continue to be charged in the same way as before and will bear the Nova logo.

Billing will be sent on a monthly basis for all services, including the current month’s balance for each service.

Viewing accounts will be common to all services.

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If you would like to receive a single invoice for all services, this option will be available after 04.01.2023, via the Nova Unified Store Network.

The method of paying bills does not change, but becomes easier, as:

– From 01.01.2023, all accounts, Nova & Wind, will have a single payment transaction code (RF), which will allow payments to appear instantly, almost in real time.

– From January 2023, payment points have been expanded, as the Nova & Wind store network is unified under the Nova brand. In this way, you will be able to pay at the 285 stores of the new Nova network, at general stores, at ELTA and at OPAP agencies with the TORA brand.

Only for the period from 29.12.2022 to 16.01.2023, payment of Nova bills with an issue date of 31.12 (without RF code) will not be possible through banks (electronic banking, tellers, ATMs), at ELTA and OPAP agencies.

Nova My Account will not be available from 01.01.2023 until 03.01.2023.

From 04.01.2023 the new Nova app will be available on mobile phone or tablet and the new Nova network via browser, so you can manage all your services in one app.

If you have the myWind app, go to your device’s app store after 01.01.2023 and update. Otherwise, search using the word “Nova” and download the new Nova app.

How to login to my new account:

If you only have a myWIND account:

– Log into your new Nova App or Nova Web by entering the username and password you use today to log into myWIND. Alternatively, instead of passwords, enter the number of the landline or mobile phone contract you have with the company, to receive a temporary password (OTP) on the mobile connection.

If you only have a Nova My Account:

– Sign in to the new Nova App or Nova Web by entering the username and usercode you use today to sign in to Nova My Account. Alternatively, instead of passwords, enter the number of the landline or mobile phone contract you have with the company, to receive a temporary password (OTP) on the mobile connection.

If you have both a Nova My Account and a myWIND account:

– Sign in to the new Nova app or Nova web, and enter the username and username you use today to sign in to myWind. Alternatively, instead of passwords, enter the number of the landline or mobile phone contract you have with the company, to receive a temporary password (OTP) on the mobile connection.

If you do not have an active account with any company:

– Register in the new Nova app/web, and select from scratch the name and user code you want

– Log into the new Nova App or Nova Web to be in control of your communications at any time!