Earlier in the month, Hewlett-Packard offered an upgrade to its OfficeJet printers. Little by little, it is Support forum The company was riddled with complaints from consumers who were unable to print with their printers.
Specifically, after installing the defective software, the printer’s integrated touch screen displayed error code 83C0000B on a blue screen. Unfortunately, there is no workaround because resetting the printer requires interacting with the touch screen, which no longer works.
According to HP who confirmed the incident, the only way to fix the problem for now is to send the printer to the company’s service center. However, HP said a fix is coming soon.
Our teams are working hard to address a blue screen error affecting a limited number of HP Office Jet Pro 9020e printers. We recommend that customers who encounter this issue contact our customer support team for assistance https://support.hp.com
Affected models are OfficeJet 902x (9022e, 9025e etc). If you own such a printer and haven’t encountered the problem yet, it would be a good idea to take it off the Internet so that it doesn’t automatically download the problematic upgrade and monitor the HP forums to see when a fix is coming.
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