Footage of Amazon workers tracking delivery trucks has leaked from the inside – Amazon

Several videos taken from the cameras have been posted on reddit In recent weeks, drivers have been shown interacting with customers, pets, traffic and even being attacked by a dog, raising privacy and safety concerns.

The videos appear to have been recorded with smartphones or captured directly from cameras provided by Netradyne Driveri. Cameras record on-device continuously and upload specific clips to Amazon or Delivery Service Partners (DSPs) when they detect safety-related incidents or identify opportunities to improve mapping and routing. The cameras also use artificial intelligence to monitor the driver’s movements, speed, acceleration, and potential traffic violations.

According to Amazon’s privacy policy for the in-vehicle camera technology, the recorded footage is available to signal service providers through a “secure gateway” and is only shared with other Amazon departments that have agreed to access. Amazon claims that this information is otherwise protected by “reasonable technical and organizational security measures.”

However, some videos posted on Reddit indicate that these measures are not enough or are not applied. In one video, two off-camera voices are heard commenting on a driver interacting with a customer’s dog. The video appears to have been recorded on a smartphone, showing the footage being played back on a computer screen in a desk that looks like a DSP. Another video shows a driver being attacked by a dog while delivering a package. The video is watermarked with the DSP’s name and phone number.

Amazon spokeswoman Simone Griffin said on vice It is a violation to post videos externally company’s policy And he is investigating it. He also stated that the cameras are intended to enhance the safety of drivers and the quality of deliveries.

However, drivers have raised concerns about their privacy and dignity since the cameras were installed, saying they were required to sign a biometric consent form or face being shot. They also likened the experience to being watched by “Big Brother” and said the cameras were intrusive, stressful, and punitive.

The leak of online tracking material adds to mounting criticism of Amazon’s treatment of delivery drivers, who face long hours, low pay, unrealistic expectations and constant monitoring. The leak also raises questions about Amazon’s data security practices and compliance with data protection regulations in different regions.